Frequently Asked Questions
Q1. Are you a trading company or manufacturer?
A: We are a professional manufacturer specializing in orthopedic solutions, based in Jiangsu, China.
Q2. What are the accepted payment methods?
A: We currently accept T/T (Telegraphic Transfer), Western Union, and PayPal for all orders.
Q3. What is the typical delivery timeframe?
A: We maintain a significant inventory. Orders can be shipped within 1 week if the items are in stock.
Q4. Which shipping methods do you utilize?
A: All orders are dispatched via reliable international couriers, including DHL, UPS, FEDEX, and TNT.
Q5. Do you provide product samples?
A: Yes, we offer free samples for quality evaluation. Customers are only responsible for the associated freight costs.
Q6. What is the warranty period for your orthopedic products?
A: We provide a comprehensive 5-year warranty for our products, ensuring long-term reliability and support.