Q1: Are you a manufacturer or trading company?
We are a direct manufacturer with more than 20 years of experience. Our facility covers 12,000 square meters with over 200 workers and holds Sedex, ISO9001, and BSCI audits.
Q2: What services can you provide?
We provide free 2D and 3D designs for customer confirmation, rapid email response within 2 hours, step-by-step production feedback, and strict quality inspections before shipment. We offer both OEM and ODM services.
Q3: How can I get a sample?
We can send ready samples to test quality (customer pays shipping) or create custom samples based on your design. Sample lead time is typically 3-5 days upon receipt of artwork.
Q4: What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 100 pieces per design.
Q5: What is the time for mass production?
Production lead time is generally 12-15 days upon receipt of pre-production sample approval and payment. The specific time depends on order volume and item complexity.
Q6: How do you handle quality problems after sales?
If there is a quality issue, please provide clear photos or videos. We will analyze the problem and provide a satisfied solution within 24 hours of confirmation.