What are the available shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, or post upon request. Shipping charges depend on the weight and destination.
Which quality certifications do your products hold?
Our products are manufactured under strict standards and we hold ISO 13485 and CE approvals. Some products are also registered with the FDA 510k.
What is the minimum order quantity (MOQ)?
We generally expect minimum orders of at least US$500. However, we support smaller sample orders initially for market testing.
Can you provide products similar to the catalogue but not listed?
Yes, we can. Please provide pictures or samples, and we will evaluate the production. Note that custom items may require longer delivery times.
What are your standard payment terms?
For orders under $800, 100% in advance. For orders over $800, 30% T/T in advance and the balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
Do you maintain stock for all listed products?
We maintain a monthly production cycle and stock for most listed items. Please contact our sales team for real-time inventory verification.