Frequently Asked Questions
Are you a source factory?
Yes, we are a direct manufacturer with 12 years of production experience in the industry, providing both corporate brands and customized services.
What professional certificates do you hold?
We hold ISO 13485, ISO 22716, GMP, FDA, CE, ROHS, LVD, and BPA Free certifications, along with various design patents.
Do you offer OEM and private label services?
Yes, we welcome customized orders including private labels and custom logo services to meet your brand requirements.
What are your supported delivery methods?
We support multiple shipping methods including DHL, Fedex, Air Freight, and Sea Freight. We can also deliver to your designated forwarder.
Can I request samples before a bulk order?
Yes, we can provide samples. The sample cost is typically refunded when you place a subsequent bulk order.
What is your after-sale service policy?
We provide dedicated after-sale support and will handle any quality issues reported within 10 days of receiving the goods.